Privacy policy

Privacy Policy

When you place an order with sofaplanet.co.uk our telesales department or on our website, the information that we collect and store relating to you is primarily used to enable us to provide our products and services to you. This is to ensure that we can carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
Your name, address and contact details may be shared with our delivery contractors to ensure that we can fulfil our contractual arrangement with you to deliver the products and services you purchase from us.

Sofaplanet hold this information for the full period of the furniture guarantee to allow us to commit to the guarantee and send out our service managers if required.
Furniture suppliers who deliver to you directly will be passed your full contact details, that you provide us, to allow them to fulfill this requirement. In some cases, where they are responsible for the furniture guarantee, this information may be stored for the full period of the guarantee to allow them to fulfill this.
If you choose to contact us using the contact us functions enabled on our websites, these are supported by selected third party providers who will store details of the chat securely on their own servers for 12 weeks.

If you request a fabric sample from us then we will share your name and address details with our team who will only use this for providing you with this sample. Once this has been provided, your details will be deleted.
If you request a service or a repair from us this will normally be completed by Filton v300 ltd Service Managers, however there may be instances where we ask a third party to repair your furniture, at which point we will share your name and address details with our service team who will use this only for providing you with the repair service.
If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used and that they have given permission for you to disclose it to us and for you to allow us to use it for the purposes discussed with you e.g. to arrange for delivery of the furniture.
If you choose to communicate with us by telephone, this information will be stored for our records and will be retained securely for 12 weeks.
If you use our website to register an account, participate in discussion boards, enter a competition, complete a survey, upload a photo to #mydfs, request a call back from a personal shopper or report a problem with our products and services the information you provide to us will be stored and may be used to facilitate that request or service.

Finance Applications: If you wish to enter into a finance agreement to purchase furniture, we will facilitate this for you by passing your information to the finance providers with whom we have agreed arrangements in place. The finance providers are third party data controllers and are therefore responsible for any information that you provide to them. More information about how they use your information can be found within their Privacy policies detailed in the links below:
Barclays Partner Finance
Ikano Bank AB
Creation Consumer Finance Ltd
Hitachi Capital Plc
V12 Retail Finance Limited
etika finance UK Limited
Filton v300 enable you to set up a direct relationship with these providers. The third party finance providers may, for example, ask credit reference agencies about you, keep records to help them decide whether to grant credit and to provide you with finance. Once the finance company have accepted your application for finance, Filtonv300 only keep records in relation to which finance provider you have entered into an arrangement with in order to finance your purchase with us, as well as the loan terms and the value of the finance requested. If an initial provider approached decides not to offer you a finance agreement, we will pass your information to alternative providers who may carry out their own credit searches. Once the furniture has been delivered, the application details will be removed from the sofaplanet systems.

Once the finance company have accepted your application for finance, Filtonv300 only keep records in relation to which finance provider you have entered into an arrangement with in order to finance your purchase with us as well as the loan terms and the value of the finance requested. If an initial provider approached decides not to offer you a finance agreement, we will pass your information to alternative providers who may carry out their own credit searches. Once the furniture has been delivered, the application details will be removed from Filtonv300 systems.

When you apply for finance, we may share the personal information you have shared as part of the application process with credit reference agencies which are not part of the sofaplanet group of companies. These credit reference agencies will use this information as well as information they hold including but not limited to publicly held data, including the electoral roll and shared credit performance data to undertake analysis to help us better understand our customers. This analysis will include the profiling of your credit information in order to identify finance products that are suited to your credit circumstances with the objective of enhancing our services and the finance product range we offer. Any analysis will not impact your credit file or rating and our contractual agreements with them do not permit them to retain your personal information beyond completion of the analysis or use it for their own purposes. Details about their own privacy policy is available on request.